Family Strategies Counseling Center

Requesting Your Records

If you would like to request a copy of your medical record from Family Strategies, please submit your request by email to admin@familystrategies.org.

To help us locate your records as quickly as possible, please include:

• Your full name (including any previous names used during treatment, if applicable)
• Your date of birth
• The approximate dates you received services
• A telephone number or email address where we can reach you if additional information is needed
• A photocopy of a valid government-issued photo identification for the individual requesting the records. Please attach the photocopy to your email so we can verify your identity before releasing confidential information.

Please note that Family Strategies maintains patient records in accordance with Arizona law. Records are retained:

• For adult clients: At least six (6) years after the last date services were provided.
• For minor clients: At least three (3) years after the client's eighteenth (18th) birthday, or at least six (6) years after the last date services were provided, whichever occurs later.

These retention requirements are established under Arizona Revised Statutes § 12-2297 (Retention of Records).

Records that have exceeded the applicable retention period have been securely destroyed in accordance with Arizona law and are no longer available.

Thank you for your patience. We will process records requests as promptly as possible.